Catch glove and blocker in shipping box

FAQ

Frequently Asked Questions

Custom Equipment

What is the current lead time?

Lead time refers to how long it takes us to process a custom order, from the moment we receive payment to shipping pickup. Stock products can usually be prepared within 24 hours (during business hours), unless we are currently manufacturing more stock.

The current lead time is: 1-2 weeks

Payment

What forms of payment do you accept?

We accept E-Transfer, Visa, Mastercard, American Express, Apple Pay, and Google Pay.

What currency do you use?

We are a Canadian company and all prices are in Canadian Dollars (CAD). Your payment method will be charged in Canadian Dollars (CAD).

What are your foreign currency conversion rates?

Your payment method will be charged in Canadian Dollars (CAD). If your payment method currency is not CAD then your bank, credit card, or the payment processor will handle the currency conversion. We do not know the rate, and have no control over this.

Shipping

What countries do you ship to?

We ship to all countries.

How long does order delivery take?

The delivery period is composed of two parts: manufacturing and shipping duration. All products are made to order. On average most orders are made within 3 weeks, some orders take less time, and others more depending on order complexity and factory load.

How long does shipping take?

Shipping duration depends on what shipping speed you choose during checkout. For North American orders, the average duration is 1 to 2 weeks. For International orders, the average duration is 3 to 4 weeks, but will vary with custom clearance.

Shipping duration may vary depending on the time of the year, eg. holidays.

Do you provide a tracking number?

For all orders we provide a tracking number. For International orders, we use multiple couriers, and will provide a tracking number for each part of the journey.

What courier do you use?

We use UPS, Canada Post, Polar, Canpar and DHL. Depending on your location and whether you are receiving the order at a residential or business address we select the appropriate courier.

How is my order packaged?

We ship most items in discrete cardboard boxes. For accessories, we ship them in the smallest available package possible.

I ordered multiple items. Will I receive them separately?

We try to minimize the number of boxes, but it depends on the size of each item, and your country. For large items, such as goal pads, those might be the only item that can fit in a box. For some countries, it can be more cost effective to ship multiple items separately.

If multiple boxes are required, we will send you tracking information for each one.